Privacy Policy

This Privacy Policy describes how Essence Hair Studio (“we,” “us,” or “our”) collects, uses, and protects your information when you use our website and services, including booking appointments and opting in to communications.

Information We Collect

We may collect your name, phone number, email address, appointment and booking details, service preferences, and any information you provide when contacting us or signing up for reminders and promotions.

How We Use Your Information

We use this information to provide and improve our services, send appointment reminders, process payments, and—only with your consent—send marketing messages and promotions (including by SMS/text).

SMS / Text Messaging

If you opt in to receive text messages from us, you may receive recurring automated messages. Message and data rates may apply. Consent is not required to make a purchase. You may opt out at any time by replying STOP or by contacting us. For help, reply HELP. We will not share your phone number with third parties for their marketing.

Cookies and Technology

We use cookies and similar technologies to provide site functionality, remember your preferences, and improve your experience. You can adjust your browser settings to limit or block cookies.

Sharing of Information

We do not sell your personal information. We may share your information with service providers who assist us in operating our business (such as our website and booking platform, payment processors, and messaging services) only as needed to provide our services.

Data Retention and Security

We retain your information for as long as needed to provide our services and as required by law. We use reasonable measures to protect your data against unauthorized access, loss, or misuse.

Your Rights

You may request access to, correction of, or deletion of your personal information, and you may opt out of marketing or SMS at any time. To exercise these rights or ask questions, please contact us using the information below.

Children

Our services are not directed to individuals under 13 (or 16 where required). We do not knowingly collect personal information from children.

Changes

We may update this Privacy Policy from time to time. The “Last updated” date will be revised when changes are made. Continued use of our services after changes constitutes acceptance of the updated policy.

Last updated: February 2025

Contact: Essence Hair Studio · 48 Harwood Avenue S, Ajax, ON L1S 2H6 · (905) 428-3264 · essence-hair-studio@contact.ninjasalon.com